Ambler Surgical - Terms and Conditions of Sale
Orders and Quotations:
Contact Ambler Surgical
By Mail: 730 Springdale Drive, Exton, PA 19341
By Phone: 1-888-407-0006
By Fax: 610-280-7909
By Internet: www.amblersurgical.com.
Most orders shipped in 24-48 business hours.
All invoices are payable Net 30 days from date of invoice for all accounts with approved line of credit. If you do not currently have a line of credit with Ambler Surgical then all orders must be paid for in full prior to shipment. Ambler Surgical accepts Visa, MasterCard, and American Express, PayPal, wire transfer, or a pre-paid company check. Prices are subject to change without notice.
Ambler Surgical accepts Visa, MasterCard, and American Express, PayPal, wire transfer (subject to $35.00 fee), or a pre-paid company check. All international orders must be pre-paid in full including duty and tax charges. All shipments will be subject to a $25.00 international order processing fee. All packages will be shipped via FedEx International Priority Service when available to your location. For estimated duty/tax, and shipping rates please contact us.
Orders placed before 12 PM EST normally ship within 1-2 business days. On occasion we might not have the item you ordered in stock. For more information on backorders and delivery times please contact us. All shipping is pre-pay and add. We do not offer third party billing. Prices quoted are FOB Exton, PA to a business address, shipments to residential addresses may be billed at a higher rate. Prices are subject to change without notice. All orders will be shipped via FedEx. If a special request is made, an additional handling charge will then be included on the invoice to cover the resulting processing and carrier charges. Outside the Continental U.S. the buyer is responsible for any other shipping charges that apply (customs, duties, etc.)
Available Delivery Methods:
- FedEx First Overnight - Next Business Day Delivery by 8:00-10:00AM *
- FedEx Priority Overnight - Next Business Day Delivery by 10:30AM *
- FedEx Standard Overnight - Next Business Day Delivery by 4:30PM *
- FedEx 2 Day AM - Delivery in Two Business Days by 10:30AM
- FedEx 2 Day - Delivery in Two Business Days by 4:30PM
- FedEx Express Saver - Delivery in Three Business Days by 4:30PM
- FedEx Ground - Delivery in up to Five Business Days
*Delivery times vary depending on your exact location and all services listed may not be available. Next business day services are guaranteed to most US addresses, rural areas by noon, 4pm, or 5pm. Please note an additional fee of $25.00-35.00 may be added if products are requested to be drop-shipped directly from any of Ambler Surgical’s manufacturer’s or suppliers' facilities.
All orders are subject to approval by Ambler Surgical. While we do our best to display accurate pricing on our website there may be an occasion where an error in pricing has occurred. In these rare cases we will notify you of the correct price before processing your order. Ambler Surgical herewith reserves the right to alter the design or form of any product or to discontinue any product prior to the date of delivery without incurring any obligation to make such changes in any items previously purchased, whether or not delivered.
Ambler Surgical reserves the right to refuse orders, suspend credit and cancel unfulfilled orders when account payment status of a customer warrant such action. If you need to open a Line of Credit with Ambler Surgical please download the required document here.
Shipments, Damages, and Shortages in Transit:
Shipment dates, if given, are approximate and are as accurate as conditions permit on the date provided. Ambler Surgical assumes no responsibility or liability for unforeseen delays in making delivery. When signing for receipt of goods, all visible damage and/or shortages to cartons must be indicated on the carrier delivery receipt so that a claim may be filled with the carrier. The customer shall inspect all items upon arrival and give written notice to Ambler Surgical of any claim for a shortage, non-conformance or damage within 24 business hours after receipt of shipment. NO CONSIDERATIONS FOR THESE CONDITIONS WILL BE ACCEPTED AFTER 24 HOURS OF RECEIPT OF GOODS. Ambler Surgical may make partial shipments, which the customer/distributor shall accept and pay for at the prices specified on maturity of the invoice involved.
Return Goods Policy:
A returned goods authorization number (RGA) must be obtained prior to returning any product(s) to Ambler Surgical. Returns can only be granted and authorized by obtaining an RGA number from Ambler Surgical customer service at 610-280-7361. Issuance of an RGA number should not be interpreted as a final credit to your customer account. Ambler Surgical reserves the right to evaluate incoming returns prior to issuing any customer credit. You must return all products in the same condition as it was received. All original packaging, boxes, bags, labels, IFU's, etc. must be included with your return. Non-returnable products received by Ambler Surgical will be returned directly to the customer, at our cost, with a letter of explanation. Any instrument(s) returned damaged will be repaired. The cost of the repair will be deducted from the credited amount. Ambler Surgical will not refund First Overnight, Priority Overnight, 2 Day, Express Saver or International invoiced shipping charges.
Any instrument returned due to defect must be CLEANED and STERILIZED in a sealed autoclave pouch with indicator strip/tape prior to return.
Conditions That Make Any Product Not Returnable:
- Any instrument that has been sterilized
- Any instrument received 46 days or more after invoice date
- Any sterile product which has been opened or returned out of the original package
- Any custom etched instrument
- Any custom made instrument
- Any sales to veterinary doctors/offices
Company Specific Return Window/Restocking Fees Listed Below:
|Product Line||0-30 Days||31-45 Days|
|Advanced Medical Designs **||Not Returnable||Not Returnable|
|Aspen Surgical **||Not Returnable||Not Returnable|
|Beaver-Visitec **||Not Returnable||Not Returnable|
|Branson Ultrasonics||0%||Not Returnable|
|Buxton Biomedical **||Not Returnable||Not Returnable|
|Duckworth & Kent *||10%||Not Returnable|
|Electro-Matic **||Not Returnable||Not Returnable|
|Ellman International||0%||Not Returnable|
|Epsilon USA||0%||Not Returnable|
|Eye Shield Technology **||Not Returnable||Not Returnable|
|Geuder *||20%||Not Returnable|
|Gulden Ophthalmics||0%||Not Returnable|
|Hurricane Medical **||Not Returnable||Not Returnable|
|Impex Surgical||0%||Not Returnable|
|Iridex **||Not Returnable||Not Returnable|
|Magnetool **||Not Returnable||Not Returnable|
|Marina Medical||0%||Not Returnable|
|Mastel Precision||0%||Not Returnable|
|Micro-Scientific Industries **||Not Returnable||Not Returnable|
|Micro Surgical Technology||20%||Not Returnable|
|Mr. Phaco *||10%||Not Returnable|
|Ocular Instruments||0%||Not Returnable|
|Odyssey Medical||0%||Not Returnable|
|Ophtec **||Not Returnable||Not Returnable|
|Peregrine Surgical **||Not Returnable||Not Returnable|
|Polarware Trays||20%||Not Returnable|
|Riley Medical **||Not Returnable||Not Returnable|
|Stephens Instruments||0%||Not Returnable|
|Sterimedix **||Not Returnable||Not Returnable|
|The Alger Company||0%||Not Returnable|
|The Lebanon Corp||0%||Not Returnable|
|Titan Surgical||0%||Not Returnable|
|Volk Optical||15%||Not Returnable|
|Wexler Surgical **||Not Returnable||Not Returnable|
* Orders for more than (1) quantity are not returnable.
** Orders from these vendors are considered special order and are not returnable.
All Ambler Surgical instruments, except custom ordered or custom etched instruments, can be evaluated for quality, style and craftsmanship for up to 30 days from date of invoice. All Ambler Surgical Instruments are guaranteed to be free of rust for at least 1 year from date of invoice. Any instrument returned for this reason will be refurbished or replaced, at Ambler Surgical's discretion, without charge. All Ambler Surgical instruments are guaranteed to be free from defects in material and workmanship when used for their intended surgical purpose. Any Ambler Surgical product that proves defective in workmanship or material will either be repaired or replaced, at Ambler Surgical's discretion, without charge.
Warranties are not valid for Ambler Surgical instruments and products that prove defective as a result of improper care and cleaning or misuse. Instruments or products that are damaged in fire, flood, or other acts or disasters are also excluded from warranty. Ambler Surgical makes no other representations and warranties regarding its instruments or products, either express or implied. In no event will Ambler Surgical be liable for any incidental, special or exemplary damages or loss of profits in connection with the use of Ambler Surgical instruments and products.