Ambler Surgical - Return Policy
A returned goods authorization number (RGA) must be obtained prior to returning any product(s) to Ambler Surgical. Returns can only be granted and authorized by obtaining an RGA number from Ambler Surgical customer service at 1-888-407-0006. Issuance of an RGA number should not be interpreted as a final credit to your customer account. Ambler Surgical reserves the right to evaluate incoming returns prior to issuing any customer credit. You must return all products in the same condition as it was received. All original packaging, boxes, bags, labels, IFU's, etc. must be included with your return. Non-returnable products received by Ambler Surgical will be returned directly to the customer, at our cost, with a letter of explanation. Any instrument(s) returned damaged will be repaired. The cost of the repair will be deducted from the credited amount. Ambler Surgical will not refund First Overnight, Priority Overnight, 2 Day, Express Saver or International invoiced shipping charges.
Any used instrument being returned due to suspected manufacturing defect must be CLEANED and STERILIZED in a sealed autoclave pouch with indicator strip/tape prior to return.
Conditions That Make Any Product Not Returnable:
- Any non-sterile instrument that has been sterilized
- Any instrument received 46 days or more after invoice date
- Any sterile product which has been opened
- Any product returned out of the original package
- Any distributed product returned with damage to the box/label
- Any custom etched instrument
- Any custom made instrument
- Any sales to veterinary doctors/offices
- Any PPE products
- K-Wires, Steinmann Pins, Cerclage Wire, Distraction Screws, Gigli Saw Blades
Company Specific Return Window/Restocking Fees Listed Below:
Product Line | 0-30 Days | 31-45 Days |
Ambler Surgical | 0% | 20% |
Advanced Medical Designs *** | Not Returnable | Not Returnable |
Aspen Surgical *** | Not Returnable | Not Returnable |
Beaver-Visitec *** | Not Returnable | Not Returnable |
Bovie Medical | 0% | 20% |
Branson Ultrasonics | 0% | Not Returnable |
Buxton Biomedical *** | Not Returnable | Not Returnable |
Duckworth & Kent ** | 10% | Not Returnable |
Electro-Matic *** | Not Returnable | Not Returnable |
Ellman International | 0% | Not Returnable |
Elmed | 0% | Not Returnable |
Epsilon USA | 0% | Not Returnable |
Eye Shield Technology *** | Not Returnable | Not Returnable |
Fiegert-Endotech * | 10% | Not Returnable |
Geuder ** | 20% | Not Returnable |
gSource | 15% | Not Returnable |
Gulden Ophthalmics | 0% | Not Returnable |
Hurricane Medical *** | Not Returnable | Not Returnable |
Impex Surgical | 0% | Not Returnable |
Iridex *** | Not Returnable | Not Returnable |
Lacrivera | 0% | Not Returnable |
Magnetool *** | Not Returnable | Not Returnable |
Marina Medical | 25% | Not Returnable |
Mastel Precision | 0% | Not Returnable |
Medin Trays | 20% | 40% |
Micro-Scientific Industries *** | Not Returnable | Not Returnable |
Micro Surgical Technology | 20% | Not Returnable |
MicroVision | 0% | Not Returnable |
Mr. Phaco * | 10% | Not Returnable |
Ocular Instruments | 0% | Not Returnable |
Oculo-Plastik | 0% | 20% |
Odyssey Medical | 0% | Not Returnable |
Ophtec *** | Not Returnable | Not Returnable |
Padgett/Miltex | 0% | Not Returnable |
Peregrine Surgical *** | Not Returnable | Not Returnable |
Polarware Trays | 20% | Not Returnable |
PST Trays | 0% | 20% |
Riley Medical *** | Not Returnable | Not Returnable |
Rumex | 0% | Not Returnable |
Stephens Instruments | 0% | Not Returnable |
Sterimedix *** | Not Returnable | Not Returnable |
Surgistar | 0% | 25% |
The Alger Company | 0% | Not Returnable |
The Lebanon Corp | 0% | Not Returnable |
Titan Surgical | 0% | Not Returnable |
Volk Optical | 15% | Not Returnable |
Wexler Surgical *** | Not Returnable | Not Returnable |
* Orders for more than (1) quantity are not returnable.
** Orders for more than (1) quantity and/or any instrument that has been opened (original package seal broken) are not returnable.
*** Orders from these vendors are considered special order and are not returnable.